What does Hook Home Help do?

"Thank you for listening to me yesterday and for the work you did. So motivating and what a joy to come down to a clean and tidy kitchen this morning."

I am finding that these are the two things that many people need. Firstly someone to genuinely listen to their troubles. Secondly, some emotional and practical support and a plan to make things manageable.

They need someone who will listen non judgementally to what has happened without trying to minimise the issues or offer advice. It can be an important part of moving on to be able to acknowledge the stress that has happened or the pain that they are in.

It is very hard to ask for help for anyone of any age. I try to handle this as delicately as possible in every situation. I try to assess the most pressing needs, the support they have already and how I can help.

Then I ask, "What can I do for you today that would help most?".

We discuss the options and start with the most important thing. Then I work out how to empower the client to do what they can and how I can do what they can't. So we can get the most work done, in the most efficent way in the time available.

Then we make a plan about how we can start to get on top of things. I leave them with some suggestions of something small and manageable for them to do until I can come back.

Small changes, and a bit of emotional and practical support, can make a huge difference